Frequently Asked Questions

Yes. Jam Space is fully secured with the highest level of security a website can have. All financial details are passed directly on to our payment processor, so not even our staff have access to any credit card details.

If you need our help for any reason, please don’t hesitate to contact us using the “contact us” links on the top and bottom the page or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. - one of our friendly team members can help you with your query!

If your username or password doesn’t work, click on the “Forgot username” or "Forgot Password” link underneath the respective boxes in the login box.

You should get an automated email sent to you – if that doesn’t work, it probably means your email account may be blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender.

If you can’t find an email from us, just send us a quick email to This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will be able to help out and create a new username or password for you!

You can change your details and payment instructions at any time by logging in and clicking on the “My Jams” page. This is your Jam Space account page, here you can check your details, edit payment instructions, view your member feedback, saved searches and check all your listing details.

On the home page you will see a “Create a Listing’ button or “List & Sell”, click on wither of these and follow the steps to create your listing. You must be logged in first!

Once you log in, you can check details of your listings that are open, sold, expired or withdrawn. Just click on the “My Jams” tab on the home page and scroll to “Review Your Listings”.

Both the seller and buyer of a listing will receive an email with instructions on the next steps to take after an item has been bought, this will include the contact details you will need and if the seller has selected the option the payment details will also be sent to the seller automatically. If you have not received an email, please check your email account is not blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender. If there is still no email, contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..

Silver is our most popular choice and will receive up to 3x more views than bronze listings. Gold is our most premium option for your ad or listing and gets you the maximal exposure you can receive including your ad being placed on our home page. For more details on the benefits of each package view our pricing page here.

Just click on the “My Jams” tab on the home page and select the amount you want to add under the Account Credit section, then Click “add credit”. The process is completely secure and we do not hold any credit card details.

Please note that Jam Space is the medium through which businesses feature their products and/or services, and cannot be held responsible for the services provided by such businesses. If you have a complaint about a featured business or the service that they have provided, the first step should be to contact the business directly. They may be able to take steps to resolve the situation, which will usually be similar to steps taken when dealing with any customer complaint.

You will be able to find contact details for the featured business in their listing or if it is a product you purchased, in your confirmation email.

Alternatively, you can contact the Jam Space Team and we will get back to you as soon as possible.

Searches are created when you use our advanced search bar on the left hand side of the page within any listing type for e.g. clicking into “Instruments, Music & Gear” will bring it up. You can then use our advanced search bar for a specific search e.g. Price range: $0 - $500, Location: Auckland, Category: Electric Guitar, New or Used. Click search. You will then see a yellow box on the corner of the page saying “save search”. You can save these advanced searches and view them later in your “My Jams” page. We will even email you any listings in this search monthly to help you find what you are looking for!